Orders and Deliveries

Our Commitments :

We ensure that your order is correct before final dispatch.
Shopping with us is guaranteed 100% SAFE.
We will not disclose your personal information to any third party.

How We Handle & Process Your Order

Within seconds of placing your order, you will receive an email confirmation containing your order number & other important information.
If you place an order during regular business hours, we make every effort to dispatch it the very same day. If you order later in the day, your order will be packaged and prepared for dispatch the very next morning.
After we have processed your order and it is dispatched, you will receive a second email with your tracking number. This tracking number will enable you to check the progress of your delivery at www.australiapost.com.au or www.tnt.com.au

Freight Charges under 20kg (eg. Supplements)

Deliveries under 20kg have a charge from:

State	Region	Charge
QLD	Brisbane	$7.50
QLD	SE QLD	$8.80
QLD	Other QLD	$10.95
QLD	Cairns	$9.65
NSW	Sydney	$9.50
NSW	East Coast	$10.95
VIC	Melbourne	$9.85
VIC	Other VIC	$16.95
SA	Adelaide	$10.95
WA	Perth	$10.95

Deliveries to areas outside these zones but under 20kg are calculated at a rate depending on the total weight of the order.

Freight Charges over 20kg (eg. Fitness Equipment)

Deliveries over 20kg are calculated at a rate depending on the total packing weight of the order.
Add your items to the shopping cart to find out your delivery charge.

Calculating Freight Charges

Our online store can estimate the freight charges for you.
To calculate freight charges, add the item to your shopping cart and enter your postcode when requested. The online store will then estimate the freight charges to your postcode.
Nothing is charged unless you continue with the checkout process and submit your order.

Free Freight - on selected products

Selected products have a thumbnail with the words "FREE FREIGHT". These products incur no freight charges to anywhere in Australia!* *subject to conditions - reasonable delivery areas.

Delivery Locations

We deliver to most areas of Australia!
We don't deliver outside of Australia.
Our primary warehouse is based in Brisbane with manufacturer warehouses able to deliver from Sydney and Melbourne.
The option to order online and pickup the goods yourself from our one of our branches is available. Select "Pickup" in the delivery options when placing your order online.

Delivery Terms

All delivery and handling costs are included in the total of your shopping cart.
Our online store attempts to estimate the delivery costs based on your delivery address (postcode) you enter during checkout.
We will contact and advise you of any changes to the delivery cost before billing you.
Items delivered by commercial couriers need to be signed for. Therefore, you (or an authorised representative) must be at the delivery address to sign for the goods. Should someone not be at the delivery address to accept the goods, then we reserve the right to charge a re-delivery fee.
Items delivered by commercial couriers under a standard delivery will be delivered to your curbside and does not include labour/handling or delivery vehicle taillift. Extra delivery options incur additional costs and can be arranged by phone only.

Delivery Times

Orders are dispatched from our warehouse same day or the next working day after placing your order, subject to stock availability. This means you can expect to receive your order within 1 to 6 working days, depending on the location, but this can be longer during peak periods.
Particular items that are "Drop-shipped" may incur a longer delay. These items are identified with suffix of DS in the product code.
During times of peak seasonal demand there may be a slight delay in the delivery of your order, so if it is urgent then feel free to call us or email us.
Pre-orders for products not currently in stock will ship as soon as stock is available. We will contact you if an item is not in stock.
The Couriers deliver goods based on their time schedules. If you are not present to sign for receipt of the goods, then you must either provide consent for the driver to leave the goods at your delivery address OR you can nominate to pick up the goods from the Courier Depot. If you fail to receive the goods, then you may be liable for a Re-delivery Fee.

Couriers and Postage Services - Tracking you order

We use the services of several courier and delivery companies to ensure that our products are delivered to all areas of Australia at the lowest prices possible regardless of weight or size.
You can track your order by using the Tracking Number provided in the Dispatch Confirmation email or by logging onto your Fitness Market online account.