Warranty

At Fitness Market, we are proud of the fitness equipment we provide to our customers. We are also proud to tell you that we have the finest fitness equipment backed by the best guarantees and warranties. Our confidence can be your confidence too!

The Australian Consumer Law & Your Rights

The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Our goods come with warranties that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Consumer Guarantees have no set time limit - depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers' or extended warranty has expired. In that circumstance, Fitness Market recommends you contact the manufacturer's service department (for a list of most manufacturer's customer service contact details, see below). Even though the manufacturer's warranty may have expired the manufacturer is not only best suited but is obligated to assess the nature, cause and extent of a failure or fault if you have reason to believe there has been a breach of Consumer Guarantees. If at any time you are not satisfied with the manufacturer's remedy in relation to your statutory rights then contact Fitness Market for assistance.

Limited Warranty General Terms

Warranty commences on the date of sale from Fitness Market.
Proof of purchase is required for warranty activation.
Repair, replacement and adjustment is not available for defects, faults or failures due to:
- Ordinary wear and tear; user negligence, misuse or abuse, accident, fire, or malicious damage by a third person; alterations or modifications by a non authorised service technician
- Failure to service the equipment in accordance with the user manual specifications and recommendations
- Rusting of equipment

Warranty Types:

Domestic, Onsite in-home warranty: For products purchased within a 70km radius of Capital cities an onsite in-home service is provided.
Domestic,Return to base Warranty: Return to base warranty only applies to products outside of the 70km zone unless otherwise specified in cases where a local service technician may be available. Return freight is at the consumers cost.

Usage

All equipment is warrantied for domestic use only unless otherwise stated.
For all claims outside of a 70km radius from Capital cities a labour charge may be incurred.

Chargeable Items

Labour cost outside of warranty period is $66 call out and $66 per hour.
Parts outside of warranty period or conditions will be charged accordingly and will include a freight cost.

Warranty Periods by brand:

The following is a summary of warranty terms per brand. For full warranty terms and conditions, please refer to the respective manufacturer website.

Aquila Fitness Equipment & Fitness Market branded products

Manufacturer: Marsil Imports (Fitness) Pty Ltd.

Treadmills	Home Warranty only (unless otherwise specified) Frame: Lifetime Motor: 10 years Parts: 2 years Labour: 12 months
Elliptical Cross-trainers Exercise Bikes	Frame: Lifetime Parts: 2 years Labour: 12 months
Strength Equipment	Frame: Lifetime Parts: 2 years Labour: 12 months
Vibration Machines Inversion Tables	Frame and parts: 12 months Labour: 12 months
Gym Accessories (Azuni)	3 months (90 days)
Other	12 months

Further details are available on Aquila warranties can be viewed on the Aquila Fitness website.

Azuni Accessories

Accessories: 3 months (for reasonable use, excluding 'wear and tear')

Body Craft

Australian Distrubutor: GPI sports and Fitness Australia
Frame: Lifetime
Parts: Lifetime
Labour: 12 months
Warranty supported by GPI Sports and Fitness.
Website: www.gpi.com.au
Service Contact: https://gpicomau.bluecentral.com/ssl/sports/service_contact.asp
GPI Service Freecall: 1800 005 770

Body Solid

Manufacturer: Orbit Fitness
Frame: Lifetime
Parts: 3 years
Labour: 12 months
Gym Cables: 3 Months
Warranty supported by TFG and Orbit Fitness.

BodyworX

Manufacturer: GPI sports and Fitness Australia
Frame: Lifetime
Treadmill Motor: 10 years
Parts: 2 years
Labour: 12 months
Bikes and X-Trainers: 12 months
Website: www.gpi.com.au
Service Contact: https://gpicomau.bluecentral.com/ssl/sports/service_contact.asp
GPI Service Freecall: 1800 005 770

Infiniti Fitness (Full Circle Warranty Plus)

Manufacturer: Infiniti Fitness System Australia (Pro Gym Co.)
Frame: Lifetime
Motor: Lifetime + first 5 years unconditional
Parts: 3 years
Labour: 2 years
Further details on Infiniti warranties can be viewed on the Infiniti Fitness website (www.infiniti.com.au)

Infiniti customer service: phone: 1300 784 080
web: http://www.infiniti.com.au/service_form.php?customer_is=1

NordicTrack, Proform, Weslo and Weider

Manufacturer: Icon Fitness
Icon Fitness Customer Care – phone 1800 993 770 (Service, Parts and Faults)

WARRANTY BY PRODUCT
Treadmills	NordicTrack	Proform	Weslo	Weider
Frame	Lifetime	Lifetime	10 years
Motor	Lifetime	Lifetime	1 year
Electronics	1 year	1 year	1 year
Other Parts	1 year	1 year	1 year
Labour	1 year	1 year	1 year
Bikes, Ellipticals, Rowers & Vibration machines
Frame	Lifetime	Lifetime	10 years
Electronics	1yr parts/1yr labour	1yr parts/1yr labour	1yr parts/1yr labour
Strength Equipment
Frame & Hardware	1yr parts/1yr labour	1yr parts/1yr labour	1yr parts/1yr labour	1yr parts/1yr labour

Octane Fitness

Australian Distributor: Infiniti Fitness Systems (Pro Gym Co).
Frame: Lifetime
Parts: 3 years
Labour: 1 year
Further details on Octane Fitness warranties can be viewed on the Infiniti Fitness website (www.infiniti.com.au)

Polar

Manufacturer: Pursuit Performance
Watch/HRM : 24 months International Warranty
Fitness Market is an authorised Polar retailer. Your Polar warranty is valid when buying from Fitness Market.

SportsArt

Commercial Warranty - Cardio Equipment
Frame: Lifetime (excluding rust or paint cover)
AC Servo motor: 20 years
Mechanical Parts: 2 years Electric & Electronic Parts: 2 years
LCD screen & the LCD driver: 1 year
The SportsArt limited warranty does not cover:

Normal Wear and Tear
Any Damage, failure or loss caused by accident, misuse, neglect, abuse, improper assembly, improper maintanence or failure to follow warnings in owners manual or instructions given at the time of purchase.
Use of products in a manner for which they are not designed for.
Transport or labour - only the supply of parts under the warranty.

Tanita

Australian Distributor: Milners Brand Marketing
Scales: 5 years
Customer Freecall: 1 800 656 444

Tunturi

Australian Distributor: Just Fitness
Frame: Lifetime
Motor: Lifetime
Parts: 2 years
Labour: 12 months
Corporate Warranty: 12 months (On Selected Items - see product details)
Further details on Tunturi warranties can be viewed on the Tunturi Fitness website (www.tunturi.com)

York Fitness

Australian Distributor: York Fitness Australia
The York Fitness Australia warranty varies from product to product.
Further details on York warranties can be viewed on the York Fitness website (www.yorkfitness.com.au).
York customer service: phone: 1800 730 149
web: http://www.yorkfitness.com.au/warrantyService.php
email: service@yorkfitness.com.au

Last Updated: 8 May 2012