ยป Returns and Refunds

Returns and Refunds

  • We ensure that all products are in good condition before dispatching.

  • Should a product be faulty or damaged, then contact us via phone or email and we will arrange to solve the problem.

Returns

  • All returns must be approved by us prior to you returning the faulty item back to us. We will only accept returns should the item be faulty or damaged prior to you receiving the goods. We will not accept returns for goods damaged in your care nor for change of mind.
  • Proof of purchase (Receipt) is required for a Return to be accepted by us.
  • Any costs involved in returning the product to us is at the customers expense for freight and packaging.
  • Returned products may be subject to a re-stocking fee of up to 10% of the original purchase price. Re-stocking fee includes labour, checking of items, and administration time and costs for issue of refund, cancellation of order etc.
  • All products must be packed and returned in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. Failure to return the product in the original, unmarked packaging may incur a repacking fee of 10% of the purchase price due to the bulky size of the goods.

Refunds

  • If an item is damaged or faulty, then we will gladly repair the item, send you a replacement if it is a major fault, or offer you a refund.
  • We may offer you a refund or an in-store credit should we not have the same or similar product in stock.
  • You are NOT entitled to a refund if you:
  • Simply change your mind or no longer want the goods;
  • Realise you can't afford the goods;
  • Found the same item at a cheaper price elsewhere;
  • Chose the wrong size or colour;
  • Knew about the particular fault prior to purchase; and/or
  • Were responsible for causing the fault.

Expenses

Any expenses relating to the return of your product to us will normally have to be paid by you. For online store purchases, we will pay a reasonable amount for return freight for any product assessed as having a major failure.

 

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