» Warranty

Warranty

At Fitness Market, we are proud of the fitness equipment we provide to our customers. We are also proud to tell you that we have the finest fitness equipment backed by the best guarantees and warranties. Our confidence can be your confidence too!

The Australian Consumer Law & Your Rights

The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Our goods come with warranties that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure amounts to a Minor Failure. You are also entitled to a replacement or refund for a Major Failure if the goods fail to be of acceptable quality overall.

Consumer Guarantees have no set time limit - depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers' or extended warranty has expired. In that circumstance, Fitness Market  recommends you contact the manufacturer's service department (for a list of most manufacturer's customer service contact details, see below). Even though the manufacturer's warranty may have expired the manufacturer is not only best suited but is obligated to assess the nature, cause and extent of a failure or fault if you have reason to believe there has been a breach of Consumer Guarantees. If at any time you are not satisfied with the manufacturer's remedy in relation to your statutory rights then contact Fitness Market for assistance.

Limited Warranty General Terms

  • Warranty commences on the date of sale from Fitness Market.
  • Proof of purchase is required for warranty activation.
  • Repair, replacement and adjustment is not available for defects, faults or failures due to:
    • Ordinary wear and tear; user negligence, misuse or abuse, accident, fire, exposure, or malicious damage by a third person; alterations or modifications by a non authorised service technician;
    • Failure to service the equipment in accordance with the user manual specifications and recommendations;
    • Rusting of equipment;
    • Exposure to elements such as moisture, salt and other environmental factors, and if the product has not been stored and used in an enclosed INDOOR area;
  • Minor Failure (Fault) is deemed where the machine is serviceable; the faulty part is simply replaceable within a reasonable time; and the fault is non-structural.
  • Major Failure is deemed where a faulty part is not replaceable and is structural; or the machine is non-serviceable.

Warranty Types:

  • Domestic, Onsite in-home warranty: For products purchased within a 70km radius of Capital cities an onsite in-home service is provided.
  • Domestic, Return to base Warranty: Return to base warranty only applies to products outside of the 70km zone unless otherwise specified in cases where a local service technician may be available. Return freight is at the consumers cost.

Usage:

  • All equipment is warranted for domestic use only unless otherwise stated.
  • For all claims outside of a 70km radius from Capital cities a labour charge may be incurred.

Chargeable Items:

  • Charges outside of warranty period is $72 (inc GST) per call out; and $144 (inc GST) for service and maintenance (labour).
  • Parts outside of warranty period or conditions will be charged accordingly.
  • Where a service request is attended, and the fault is not deemed a manufacturer issue, then all charges for such service will be passed onto the customer.

Warranty Periods by brand:

The following is a summary of warranty terms per brand. For full warranty terms and conditions, please refer to the respective manufacturer website.
 

aBlaze Fitness

Home Warranty (unless otherwise specified for particular product):

  • Frame: Lifetime
  • Parts and Electronics: 12 months
  • Labour: 12 months

 

Aquila Fitness Equipment

Home Warranty only (unless otherwise specified):

Treadmills
  • Frame: Lifetime
  • Motor: 10 years
  • Parts: 2 years
  • Labour: 12 months
Elliptical Cross-trainers
Exercise Bikes
  • Frame: Lifetime
  • Parts: 2 years
  • Labour: 12 months
Strength Equipment
  • Frame: Lifetime
  • Parts: 2 years
  • Labour: 12 months
Vibration Machines
Inversion Tables
  • Frame and parts: 12 months
  • Labour: 12 months
Gym Accessories and attachments
  • 3 months (90 days)
Other
  • 12 months

Further details are available on Aquila warranties can be viewed on the Aquila Fitness website.

Azuni Accessories

Home Warranty only (unless otherwise specified):

  • Accessories: 3 months (for reasonable use, excluding 'wear and tear').

 

Body Solid

  • Frame: Lifetime
  • Parts: 3 years
  • Labour: 12 months
  • Gym Cables: 3 Months
  • Warranty supported by Body Solid Australia (GymQuip Fitness, Canberra).

Excalibur Boxing Equipment and X-Power Accessories

Home Warranty only (unless otherwise specified):

  • Bags, Gloves and Straps: 3 months (for reasonable use, excluding 'wear and tear').

Fitness Market products

Home Warranty only (unless otherwise specified):

  • Frame: 5 years
  • Parts: 12 months
  • Labour: 12 months

 

Horizon Fitness

Home Warranty (unless otherwise specified):

  • Manufacturer: Johnson Health Tech Australia.
  • Structural Frame - Lifetime.
  • Drive Motor - 5 Years Unconditional.
  • Program Control Board, Motor Control Board, Incline Motor - 3 Years.
  • Other Parts - 3 Years (including Paint/Coatings, Cables & Leads).
  • Labour - 2 Years (Onsite metro area / Return to place of purchase for other areas).

Warranty excludes wear and tear or damage due to misuse or neglect. The warranty period is subject to the JHTA Warranty statement and guidelines within the JHTA dealer guide.

Horizon Technical Support
Local Call: 1300 760 601
Hours of Operation: Monday – Friday 8:30am – 5:00pm
Johnson Support Page: www.jhta.com.au/service
Email: service@jhta.com.au

Infiniti Fitness (Full Circle Warranty Plus)

 

NordicTrack, Proform, Weslo and Weider

Manufacturer: Icon Fitness
Icon Fitness Customer Care – phone 1800 993 770
(Service, Parts and Faults)

Home Warranty only (unless otherwise specified):

WARRANTY BY PRODUCT
Treadmills NordicTrack Proform Weslo Weider
Frame Lifetime Lifetime 10 years  
Motor Lifetime Lifetime 1 year  
Electronics 1 year 1 year 1 year  
Other Parts 1 year 1 year 1 year  
Labour 1 year 1 year 1 year  
Bikes, Ellipticals, Rowers & Vibration machines      
Frame Lifetime Lifetime 10 years  
Electronics 1yr parts/1yr labour 1yr parts/1yr labour 1yr parts/1yr labour  
Strength Equipment        
Frame & Hardware 1yr parts/1yr labour 1yr parts/1yr labour 1yr parts/1yr labour 1yr parts/1yr labour

Icon Warranty Terms and Conditions details.

 

Polar

  • Manufacturer: Pursuit Performance
  • Watch/HRM : 24 months International Warranty
  • Polar Service Centre: http://www.polar.com/au-en/support/service
  • Fitness Market is an authorised Polar retailer. However, we are not authorised to repair Polar products.

 

Sportop

Home Warranty only (unless otherwise specified):

  • Frame: Lifetime
  • Parts and Electronics: 12 months
  • Labour: 12 months

 

Tanita

  • Australian Distributor: Milners Brand Marketing
  • Scales: 5 years
  • Customer Freecall: 1800 656 444

 

Tunturi

  • Frame: Lifetime
  • Motor: Lifetime
  • Parts: 2 years
  • Labour: 12 months
  • Corporate Warranty: 12 months (On Selected Items - see product details)

Further details on Tunturi warranties can be viewed on the Tunturi Fitness website (www.tunturi.com)

 

Vision Fitness

Semi-Commercial and Corporate Use

  • Australian Distributor: Johnson Health Tech Australia
  • Frame: Lifetime
  • Tension Motor, PCB, Incline Motor: 2 years
  • Other Parts: 1 year
  • Labour: 2 years
     

York Fitness



Last Updated: July 2015


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